Imperial Hotel & Spa

Spacious room, great service, staff at reception were incredibly helpful, from volunteering to confirm with travel agencies the logistics and times of pickup, to walking with me to the pickup point for the taxis, buses, etc. Everytime I had to wait at reception, I would be offered tea. At breakfast, staff were also very helpful, and would remember my breakfast preferences. The customer service was impeccable. The hotel location is right in the middle of the old quarter, literally two minutes walk from the lake, surrounded by great food places and travel agencies.

Excellent location, 3 minutes walk from the lake, however, if arriving on weekend when roads are closed, you need to be dropped off 150m away and wait for someone from the hotel to come and help with the luggage. We were upgraded to a bigger room with balcony on the 7th floor,. Room was nice, very spacious and clean. Very good breakfast, great shower.

Fantastic location in the heart of the Old Quarter on an off street so it wasn't as busy, easy to catch Grabs in front of hotel. Walking distance to attractions. Small intimate hotel. Beautiful, spacious room. 5 floors and the staff were amazing. By the end of the stay, they felt like family. Grace and her team took amazing care of us. They found out our little 5 year old son's birthday and decorated our bed and bought him a birthday cake. They packed him a wonderful complimentary breakfast when they found out we did not have breakfast due to a very early tour start. When we left, they gave us the kindest gift of Vietnamese coffee. They helped us confirm our tours and were very personal in their service. They whatsapped us in advance to find out our arrival time - this was so helpful as we arrived at 1am. They also stored our bags while we went on our Halong Bay cruise. When we arrived back, we got upgraded to an even better room on the top level with beautiful views The spa at the top was great. Guests get 20% discount We highly recommend this hotel. Very well priced. Fantastic service and staff. Thankyou Grace and team for looking after us. We hope to return and have recommended this hotel to anyone we know travelling to Hanoi

Just like the first stint of staying at the imperial hotel and spa, the staff were amazing. Such a warm welcome and absolutely happy to help in anyway you need. From recommendations for restaurants to tours, to tips about shopping they had great advice. The room itself was lovely, we were upgraded to a suite, with a great window view and the bathroom had a spacious walk in shower with a waterfall head. The bed was very large and comfortable. The breakfast was a small room, but had nice natural light and views and the breakfast had good variety! The coffee was amazing! And we were treated to the breakfast staff making us our coffees on the last day :) The location is great, very close to walking street and night market and the lake. The spa was excellent and well priced (especially with the summer discount) we went twice! Thank you so much for making our stay lovely!

The first impression of this hotel was lovely. We were very impressed by how professional and lovely the staff were. The greeting was friendly and interested in our travels. The spa upstairs had a great discount running when we were there and so was very reasonable and convenient! The room was a good size, with a large bed and room for suitcases. We opted for an upgrade for a very reasonable price. The breakfast is a small room, but still a variety of options! And there's condensed milk to make your own vietnamese iced coffee! The customer service here was outstanding, and the staff will assist you with any bookings you need to make for tours, experiences or restaurants. Great recommendations!